OTRS

Notification tags

a) All params of the latest customer article:
<OTRS_CUSTOMER_*> e. g.

<OTRS_CUSTOMER_SUBJECT[18]>
<OTRS_CUSTOMER_EMAIL[16]>
<OTRS_CUSTOMER_From>
<OTRS_CUSTOMER_To>
<OTRS_CUSTOMER_Cc>
<OTRS_CUSTOMER_Subject>
<OTRS_CUSTOMER_Body>
[...]

Also possibe but depends on used action:
<OTRS_CUSTOMER_Comment> (for note or owner update comments)
[...]

b) All possible OTRS config settings:
<OTRS_CONFIG_*> e. g.
<OTRS_CONFIG_HttpType>
<OTRS_CONFIG_FQDN>
<OTRS_CONFIG_ScriptAlias>
[...]

c) Ticket owner options:
<OTRS_OWNER_*> e. g.
<OTRS_OWNER_UserFirstname>
<OTRS_OWNER_UserLastname>
<OTRS_OWNER_UserSalutation>
<OTRS_OWNER_UserLogin>
<OTRS_OWNER_UserEmail>
<OTRS_OWNER_UserComment>
[...]

d) Ticket responsible options:
<OTRS_RESPONSIBLE_*> e. g.
<OTRS_RESPONSIBLE_UserFirstname>
<OTRS_RESPONSIBLE_UserLastname>
<OTRS_RESPONSIBLE_UserSalutation>
<OTRS_RESPONSIBLE_UserLogin>
<OTRS_RESPONSIBLE_UserEmail>
<OTRS_RESPONSIBLE_UserComment>
[...]

e) Options of the current user who requested this action:
<OTRS_CURRENT_*> e. g.
<OTRS_CURRENT_UserFirstname>
<OTRS_CURRENT_UserLastname>
<OTRS_CURRENT_UserSalutation>
<OTRS_CURRENT_UserLogin>
<OTRS_CURRENT_UserEmail>
<OTRS_CURRENT_UserComment>
[...]

f) Options of the current customer user data of this ticket:
<OTRS_CUSTOMER_DATA_*> e. g.
<OTRS_CUSTOMER_DATA_UserFirstname>
<OTRS_CUSTOMER_DATA_UserLastname>
<OTRS_CUSTOMER_DATA_UserLogin>
<OTRS_CUSTOMER_DATA_UserCustomerID>
<OTRS_CUSTOMER_DATA_UserEmail>
[...]

Note: For more tags have a look into your "CustomerUser" Kernel/Config.pm
options. All tags under "Map => [...]" are possible.

g) Options of the ticket data:
<OTRS_TICKET_*> e. g.
<OTRS_TICKET_TicketNumber>
<OTRS_TICKET_TicketID>
<OTRS_TICKET_Title>
<OTRS_TICKET_Queue>
<OTRS_TICKET_QueueID>
<OTRS_TICKET_State>
<OTRS_TICKET_StateID>
<OTRS_TICKET_StateType>
<OTRS_TICKET_Priority>
<OTRS_TICKET_PriorityID>
<OTRS_TICKET_Lock>
<OTRS_TICKET_LockID>
<OTRS_TICKET_Owner>
<OTRS_TICKET_OwnerID>
<OTRS_TICKET_CustomerID>
<OTRS_TICKET_CustomerUserID>
<OTRS_TICKET_Created>
<OTRS_TICKET_Changed>
<OTRS_TICKET_TicketFreeKey1>
<OTRS_TICKET_TicketFreeText1>
<OTRS_TICKET_TicketFreeKey2>
<OTRS_TICKET_TicketFreeText2>
<OTRS_TICKET_TicketFreeKey3>
<OTRS_TICKET_TicketFreeText3>
<OTRS_TICKET_TicketFreeKey4>
<OTRS_TICKET_TicketFreeText4>
<OTRS_TICKET_TicketFreeKey5>
<OTRS_TICKET_TicketFreeText5>
<OTRS_TICKET_TicketFreeKey6>
<OTRS_TICKET_TicketFreeText6>
<OTRS_TICKET_TicketFreeKey7>
<OTRS_TICKET_TicketFreeText7>
<OTRS_TICKET_TicketFreeKey8>
<OTRS_TICKET_TicketFreeText8>
<OTRS_TICKET_TicketFreeTime1>
<OTRS_TICKET_TicketFreeTime2>

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